Frequently Asked Questions

Our textiles are specifically selected to handle New Zealand's unique climate conditions. We choose fabrics that are durable, breathable, and suitable for both coastal and inland environments. Many of our products are designed to withstand the humidity levels common in areas like Porirua while maintaining their quality and appearance. We also consider New Zealand's UV levels and ensure our textiles are colourfast and fade-resistant.

Yes, we ship throughout New Zealand, including the North and South Islands. We use reliable courier services to ensure your textiles arrive safely. Shipping times vary by location, typically 2-5 business days for main centres and 5-7 business days for rural areas. We offer free shipping on orders over NZ$ 200. Please visit our shipping page for detailed information.

We offer a 14-day return policy for unused items in their original packaging. Under New Zealand's Consumer Guarantees Act, you're also entitled to remedies if products don't meet acceptable quality standards. This includes the right to a refund, replacement, or repair if goods are faulty or don't match their description. Please see our Return Policy page for complete details.

Each product comes with specific care instructions. Most of our textiles can be machine washed on gentle cycles, though we recommend checking individual product labels. For premium items like cashmere throws, hand washing or professional cleaning may be recommended. We provide detailed care information with every purchase to help you maintain your textiles' quality and appearance.

Yes, we offer sample swatches for many of our products. This allows you to see and feel the fabric before making a purchase decision. Samples help ensure the colour and texture match your interior design vision. Please contact us to request samples, and we'll be happy to arrange this for you.

Yes, we offer textile consultation services to help you select the perfect fabrics for your space. Our team can provide guidance on colour coordination, texture mixing, and textile placement. Whether you're working on a single room or an entire home, we're here to help create a cohesive design that reflects your personal style. Visit our Services page for more information.

We prioritise sustainable and ethical sourcing practices. Many of our textiles are made from natural fibres like cotton, linen, and wool, which are biodegradable. We work with suppliers who follow environmentally responsible production methods. While we source globally, we're committed to minimising our environmental impact and supporting sustainable practices throughout our supply chain.

We accept all major credit cards, debit cards, and PayPal. All transactions are processed securely through encrypted payment gateways. We also accept bank transfers for larger orders. If you have questions about payment options, please contact us directly.