Privacy Policy

Last updated:

Introduction

shogvaxxchxli respects your privacy and is committed to protecting your personal information in accordance with New Zealand's Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services related to textiles and interior design.

Information We Collect

We collect personal information that you provide directly to us, including your name, email address, phone number, postal address, and any messages you send through our contact form. We also automatically collect certain information about your device and browsing behaviour, such as your IP address, browser type, pages you visit on our website, and the time and date of your visit. This information helps us improve our services and understand how visitors use our website.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process and fulfil your orders for textile products
To communicate with you about our products, services, and promotions (with your consent)
To improve our website, products, and services
To comply with legal obligations under New Zealand law
To protect our rights and prevent fraud

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, but only to the extent necessary for them to perform their services.

Disclosure of Information

We may disclose your personal information in the following circumstances:

To service providers who assist us in operating our business (e.g., courier companies for shipping)
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of our customers
With your explicit consent

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted transmission where appropriate, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to take care when sharing personal information online.

Your Rights Under Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the following rights regarding your personal information:

Right of access: You can request access to the personal information we hold about you
Right to correction: You can request correction of any inaccurate or incomplete personal information
Right to object: You can object to certain uses of your personal information
Right to complain: You can make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the information provided on our contact page. We will respond to your request within 20 working days as required by the Privacy Act 2020.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will securely delete or destroy it in accordance with our data retention policies.

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. For more detailed information, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights under the Privacy Act 2020, or have concerns about how we handle your personal information, please contact us:

Email: reach@shogvaxxchxli.world
Phone: +64 21 119 4940
Address: Tītahi Bay, Porirua 5022, New Zealand

If you are not satisfied with our response, you have the right to make a complaint to the Privacy Commissioner. For more information, visit www.privacy.org.nz.