Shipping Information
Last updated:
Free Shipping on Orders Over NZ$ 200
We offer free standard shipping throughout New Zealand on orders over NZ$ 200. This makes it even easier to transform your home with our premium textiles.
Shipping Within New Zealand
We ship to all addresses throughout New Zealand, including both the North and South Islands. Our shipping partners ensure your textiles arrive safely and securely at your door.
Standard Shipping
Delivery Time: 2-5 business
days for main centres
Cost: NZ$ 12.95
Coverage: Auckland, Wellington, Christchurch, Dunedin, and other main centres
Express Shipping
Delivery Time: 1-2 business
days
Cost: NZ$ 19.95
Coverage: Available for most locations nationwide
Rural Delivery
For rural addresses, please allow an additional 2-3 business days for delivery. Rural delivery surcharges may apply depending on your location. We'll contact you if any additional charges are required before processing your order.
Order Processing
Orders are typically processed within 1-2 business days. During peak periods, processing may take slightly longer. You'll receive an email confirmation with tracking information once your order has been dispatched.
Tracking Your Order
Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package's progress through our courier's website. If you have any concerns about your delivery, please don't hesitate to contact us.
Damaged or Lost Items
If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us immediately. We'll work with you to resolve the issue promptly. Under New Zealand's Consumer Guarantees Act, you're entitled to receive goods that are of acceptable quality and fit for purpose.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at reach@shogvaxxchxli.world or call +64 21 119 4940. Our team is here to help ensure your textiles arrive safely and on time.